Shipping

Please review the entire page for important information about our shipping policy. Also review our Legal Disclaimer here.

Shipping Options

VitalyTeas offers shipping via Canada Post, or Pick-Up at the Strathcona Farmer’s Market.

Shipping Cost

Pick-Up

Market Pick-Up is free! This is a great option if you are in the Edmonton area, and you want to save on shipping.

Canada post

Shipping is calculated by Canada Post, and you are charged accurately based on the weight of your order and the distance of the shipment. For this reason, we cannot provide an accurate estimate of your shipping before you place your order, and calculate your shipping cost based on the size of your order.

Shipping options and prices are determined by Canada Post.

Recent Shipping Price Examples:

Shipping Times

Please check delivery standards with Canada Post.  Delivery standards are for items sent between most major urban centres and depend on origin and destination. Delivery standards are in business days, not calendar days. Some exceptions apply.

Regular Parcel

Local: 2 days
Regional: up to 5 days
National: up to 9 days

ExpressPost

Local: next day
Regional: next day
National: 2 days

Priority

Local: next day
Regional/national: next day

Additional Shipping Information, Terms, and Conditions

Prices:

F.O.B Edmonton, in $CDN. Prices may change without notice.

Shortages & Damages:

Shortages and damages must be reported to our office within 3 days of receipt of your order.  Contact us at info@vitalyteas.com or phone us at 780-461-3176.

Product Availability

Most in-stock orders will be shipped by the next business day; however please allow up to 2 business days for us to ship your order. If this is not possible for some reason, we will notify you immediately.

Shipping to P.O. Boxes and International Addresses

Shipping to P.O. Boxes is NOT available. Shipping to International addresses are not currently available.

Returns

Returns of tea are not accepted since tea is a food item.

Insurance

Standard insurance of $100.00 is included in the assessed freight charge.

Force Majeure

(E&OE – Errors and Omissions Excepted)
VitalyTeas is not liable for failure to perform, if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service, or the failure of its agents or service providers to perform their appointed duties.

FREIGHT CHARGES

a. Canada Post is our carrier.
b. Canada Post rates may change without notice.
c. Insurance charges are included in the assessed freight charge.
d. All freight charge parameters above are subject to change without notice.

ORDER PREPARATION TIME

(E&OE – Errors and Omissions Excepted)
a. Our normal order preparation time ranges from 3-24 hours depending upon the complexity or your order.
b. Complex orders, or orders with blending work will take up to 3 days (or more) of preparation.

PRODUCT

While we take the utmost care to ensure all information and imagery is current, please note that styles, colors, graphics and product information are subject to change without notice.

SHIPPING TIMES

(E&OE – Errors and Omissions Excepted)
Shipping times indicated are approximate. VitalyTeas Ltd takes no responsibility for speed of delivery. Severe weather, political interference, strikes and other events beyond our control play a significant part in logistics that are beyond VitalyTeas’s control.

Transit times indicated below are indicative of Canada Post Expedited Parcel service only, from the moment a product leaves our warehouse. For rural locations please add 1-3 days to the following transit estimates.